15 03, 2017

Social Media: Is your small business there yet? 3 main steps to increase your social media presence

2017-06-20T11:37:12+00:00

Are you wondering if you and your small business should be more present on social media? Do you feel overwhelmed with everything that it entails? We were at first, but once we focused on these three main steps, we now have a steady stream of social posts on a weekly basis. Here are 3 main [...]

Social Media: Is your small business there yet? 3 main steps to increase your social media presence 2017-06-20T11:37:12+00:00
8 03, 2017

Your Small Business needs an “Attract Plan” 3 crucial steps in growing through attraction

2017-06-20T11:43:23+00:00

We had a great product, setup up a fast and efficient service and often received great feedback from clients. Why were more new clients not lining up at our small business door? We had focused our efforts on how to serve our clients but not enough on how to attract them in the first place. Random acts [...]

Your Small Business needs an “Attract Plan” 3 crucial steps in growing through attraction 2017-06-20T11:43:23+00:00
1 03, 2017

Storify your business: Why your business needs a story 3 main elements you should consider in your business story

2017-06-20T11:55:01+00:00

When I started Solpak, I was green in the food service industry. The product line we distributed had a proven track record elsewhere in the world but that did not make a difference when we introduced it in our area. Our first few months were a disaster on the sales side. [...]

Storify your business: Why your business needs a story 3 main elements you should consider in your business story 2017-06-20T11:55:01+00:00
22 02, 2017

Paperless Office: Why, What and How you should start today

2017-06-20T11:57:27+00:00

Our small business was in a growth rush: 6 new clients. Account opening forms, loaned equipment contracts and credit applications. Suddenly, a client calls in because he has a question on an invoice and a payment he did a month ago. Joanne stops everything and digs through a file cabinet to find the paperwork to [...]

Paperless Office: Why, What and How you should start today 2017-06-20T11:57:27+00:00
15 02, 2017

Sherpa’s way of handling a customer concern

2017-06-20T11:59:17+00:00

A client had called because a small stack of meal trays had not sealed properly. Our client was angry because it leaked and messed up his delivery bags. He was very upset. Our coordinator did not know what to say  She became defensive because it had never happened before. She tried to convince him that this was exceptional. [...]

Sherpa’s way of handling a customer concern 2017-06-20T11:59:17+00:00
8 02, 2017

7 reasons your need to measure first, plan later

2017-06-20T12:01:52+00:00

I was into my 3rd year growing  Solpak from scratch.  I had a small team of 4 people, including one loyal and dedicated sales rep working on growing our small business. What a relief!  There was a tiny problem though: He was not selling enough to cover his salary.  Was he a bad sales rep?  Should I fire him [...]

7 reasons your need to measure first, plan later 2017-06-20T12:01:52+00:00
1 02, 2017

Tough decisions: When there is more than meets the eye

2017-06-20T12:03:53+00:00

Joanne (name changed to protect privacy) was employee #3 in my small business, Solpak.  I liked her a lot.  She was dedicated, open to coaching and very friendly with clients.  She joined the team when we had 60 active clients, but that number more than doubled over the next few years, which triggered a series of performance [...]

Tough decisions: When there is more than meets the eye 2017-06-20T12:03:53+00:00
25 01, 2017

Flying for Business: The valuable “in-between”

2017-06-20T12:05:59+00:00

As I write these words, I am sitting at the airport while I await my twice-delayed flight that is scheduled to take off in a couple of hours. There is a freezing rain storm out there causing it all. I used to be frustrated by being taken hostage but I’m not anymore. After many years of traveling for [...]

Flying for Business: The valuable “in-between” 2017-06-20T12:05:59+00:00
18 01, 2017

Small Business: the dirty truth about running one

2017-06-20T12:07:33+00:00

So you want to start your own small business? You feel like you can make a dent in the world, as Steve Jobs would say. You have an idea, a vision, and maybe even a plan. You’re not sure if you should go ahead. You’re waiting for the right time. You wonder how it would [...]

Small Business: the dirty truth about running one 2017-06-20T12:07:33+00:00
11 01, 2017

The paradox of wanting to start your own small business

2017-06-20T12:08:48+00:00

I had just had my meeting with my career reorientation advisor, the last step in my termination package (M&A). I told him how and why I was launching my small business. We spoke for an hour about it. Being a former business owner himself, he shared the perils of moving in that direction, questioned me a bit more about [...]

The paradox of wanting to start your own small business 2017-06-20T12:08:48+00:00