4 01, 2017

Continuous Improvement: Your business will never be in its final form

2017-06-20T12:41:23+00:00

I smiled.  More than 10 years into starting and running my small business and I realized I would NEVER be done with it. As our team reached a new stage of growth, new challenges appeared and old ones faded away. Logistics issues of the past were resolved by new technology and the needs of our [...]

Continuous Improvement: Your business will never be in its final form 2017-06-20T12:41:23+00:00
28 12, 2016

Fix your pricing to fix your small business

2017-06-20T12:43:08+00:00

I had just started my brand new business endeavour. I was excited and afraid but I was fortunate enough to inherit a few small clients right out of the gate. The problem? The pricing structure was very competitive, geared to get more clients, however, when I applied my million dollars in sales test with it, I saw [...]

Fix your pricing to fix your small business 2017-06-20T12:43:08+00:00
21 12, 2016

One-On-One: Talk about the box

2017-06-20T12:45:56+00:00

One of my team members recently was promoted to a less defined job. She was enthusiastic but a bit lost. I was sharing guidelines and expectations between business trips and tensions started to build up. I was not happy with her results and I suspect she was not happy with my lack of support. Even with [...]

One-On-One: Talk about the box 2017-06-20T12:45:56+00:00
14 12, 2016

Is obsession at the root of great organizations?

2017-06-20T12:48:59+00:00

That look. A team member had just given me a bewildered look. In that particular case, I had insisted, with an irritable tone, how the game plan was to cut down on our new homepage design elements to keep it simple to its core. The idea being that even the faintest clutter would garble our company’s offer. My impatience [...]

Is obsession at the root of great organizations? 2017-06-20T12:48:59+00:00
7 12, 2016

Change: How to get your team to buy in

2017-06-20T12:51:36+00:00

I was devastated.  The US and Canadian exchange rate was plummeting. I could not believe what I saw: Even though we were growing fast, we were still losing $12,000 a month. We had increased our pricing, but the rate was still dropping and with more than $300,000 of payable each point meant another $3,000 in losses. Multiply that by [...]

Change: How to get your team to buy in 2017-06-20T12:51:36+00:00
30 11, 2016

Grandfather Clause: 3 reasons to use it to implement client changes

2017-06-20T12:56:16+00:00

My business was growing fast, but I had made a terrible mistake. I had previously created a new discount class for pallet orders (15% off) to please some new larger clients who were asking for a better price. Excited to get these larger clients, I thought giving them that high of a discount made sense. Two years in, [...]

Grandfather Clause: 3 reasons to use it to implement client changes 2017-06-20T12:56:16+00:00
23 11, 2016

Don’t run your small business without logs

2017-06-20T12:58:12+00:00

The service team was young and new. They were in charge of handling the day-to-day of preparing orders and shipping our great products out. I was busy drumming more business and I trusted the team for their loyalty and dedication. One morning, I noticed by a fluke that we had 3 problem orders back to back. That’s a lot when you only [...]

Don’t run your small business without logs 2017-06-20T12:58:12+00:00
16 11, 2016

How to survive 10 years with a small business

2017-06-20T12:59:29+00:00

Ever since a young age, I dreamt I would start my own small business one day. I actually suspect that my friends and family knew before I even realized that it was my destiny. Years later, here I am, running a 10-year-old small business with over 325 happy clients, a team of 8 great people and still going [...]

How to survive 10 years with a small business 2017-06-20T12:59:29+00:00
26 02, 2016

Small Business Sherpa’s logo voting is closed

2017-03-12T20:36:00+00:00

Well, after revising 249 concepts, Small Business Sherpa will finally have his own  Logo :-)   Also, it was interesting to know from the bonus question what stories you want to read from Small Business Sherpa. For those curious, here is the link to the poll results.   Thanks a bunch to al those who [...]

Small Business Sherpa’s logo voting is closed 2017-03-12T20:36:00+00:00