26 09, 2017

Would you say that your customers are in good hands when you are not there?

2017-09-23T14:24:41+00:00

In this video, David discusses how he feels about leaving customers in the hands of his employees when he has to be away. Looking for more information? Fill out the form below to receive David’s free Detailed 9 Essentials of Running a Successful Small Business.

Would you say that your customers are in good hands when you are not there? 2017-09-23T14:24:41+00:00
19 09, 2017

When did you realize that your company was going to be successful?

2017-09-17T14:24:21+00:00

In this video, David discusses the specific events that made him realize his business was going to be a successful one. Looking for more information? Fill out the form below to receive David’s free Detailed 9 Essentials of Running a Successful Small Business.

When did you realize that your company was going to be successful? 2017-09-17T14:24:21+00:00
15 08, 2017

How do you coach your team members effectively?

2017-08-13T13:43:13+00:00

If your employees aren't doing what is expected of them, or aren't working well with each other, perhaps you haven't been coaching them in the right way. In this short video, David explains how to coach team members effectively so that your business runs smoothly. Looking for more information? Fill out the form [...]

How do you coach your team members effectively? 2017-08-13T13:43:13+00:00
15 05, 2017

How to Onboard Your New Employees with Impact

2017-12-19T14:05:46+00:00

Download the FREE Onboard New Employees Checklist here. Download the Podcast here. Subscribe to the Podcast on iTunes | Android | RSS. SUMMARY Today let’s talk about a challenge that all businesses face. Have you ever felt that you should do more when a new employee is hired? Maybe he or she seems lost [...]

How to Onboard Your New Employees with Impact 2017-12-19T14:05:46+00:00
8 05, 2017

How to Run Effective Small Business Team Weekly Meetings

2017-07-28T15:31:06+00:00

Download the FREE Weekly Team Meeting Checklist here. Download the Podcast here. Subscribe to the Podcast on iTunes | Android | RSS. SUMMARY Have you ever felt like your team or small business was disconnected? Maybe you have employees talking to you about other employees, and then the other are coming to you, [...]

How to Run Effective Small Business Team Weekly Meetings 2017-07-28T15:31:06+00:00
5 05, 2017

How to Coach Your Employees Successfully with One-on-Ones

2017-12-26T21:12:29+00:00

Download the One-on-One Meeting Checklist here. SUMMARY Have you ever had communication troubles with your employees, your staff or your team members? Maybe you felt like something was brewing and then a big crisis happens? Or maybe you feel like they’re not doing what they should be doing and you try to tell [...]

How to Coach Your Employees Successfully with One-on-Ones 2017-12-26T21:12:29+00:00
15 02, 2017

Sherpa’s way of handling a customer concern

2017-06-20T11:59:17+00:00

A client had called because a small stack of meal trays had not sealed properly. Our client was angry because it leaked and messed up his delivery bags. He was very upset. Our coordinator did not know what to say  She became defensive because it had never happened before. She tried to convince him that this was exceptional. [...]

Sherpa’s way of handling a customer concern 2017-06-20T11:59:17+00:00
1 02, 2017

Tough decisions: When there is more than meets the eye

2017-06-20T12:03:53+00:00

Joanne (name changed to protect privacy) was employee #3 in my small business, Solpak.  I liked her a lot.  She was dedicated, open to coaching and very friendly with clients.  She joined the team when we had 60 active clients, but that number more than doubled over the next few years, which triggered a series of performance [...]

Tough decisions: When there is more than meets the eye 2017-06-20T12:03:53+00:00
21 12, 2016

One-On-One: Talk about the box

2017-06-20T12:45:56+00:00

One of my team members recently was promoted to a less defined job. She was enthusiastic but a bit lost. I was sharing guidelines and expectations between business trips and tensions started to build up. I was not happy with her results and I suspect she was not happy with my lack of support. Even with [...]

One-On-One: Talk about the box 2017-06-20T12:45:56+00:00
7 12, 2016

Change: How to get your team to buy in

2017-06-20T12:51:36+00:00

I was devastated.  The US and Canadian exchange rate was plummeting. I could not believe what I saw: Even though we were growing fast, we were still losing $12,000 a month. We had increased our pricing, but the rate was still dropping and with more than $300,000 of payable each point meant another $3,000 in losses. Multiply that by [...]

Change: How to get your team to buy in 2017-06-20T12:51:36+00:00